All the ways you can delight new and existing customers
Look, I get it. You’ve many things to think about other than customer service; Like sales, Cost of sales, Staff, Launches, Inventory, Schedules … The list is endless.
None of these elements, though crucial and though part of your customers’ experience, make any difference without customer satisfaction. After all, without happy clients and customers, you won’t be doing any of them.
Most importantly, customer service is so much more than just a smile at checkout.
Businesses can sometimes think that everything starts and ends with warm in-store or online service. In truth, it goes much further. It’s about a customer’s entire experience and their journey through your business.
How simple was it for your customer to find relevant information? How easy was it for them to contact the company? How knowledgeable and friendly are your staff? How quickly did your customer get a response to a query or complaint? How responsive are you on social media?
What I do
Help your business improve processes and interactions to create positive customer experiences