Growing businesses need loyal and satisfied clients and customers.


It’s simple really. A satisfied customer will visit you again for your products and services. But also, and more importantly, they’ll recommend you to their friends, families and colleagues.


I help retailers and service-based businesses increase customer loyalty by improving their experience. My services include Customer Service, Customer Satisfaction, Customer Experience, Brand Loyalty, Staff Welfare, Admin, and more.

3d illustration of brave superman super hero with red cloak running flying with shopping cart.  3d rendering of white man person people character.

A smile on your customer’s face. That’s what you want.


I’ll know the difference between good and bad service. Everyone does. We experience one or the other every time we purchase a product or engage a service.


We also know, and studies support this, that dissatisfied customers are much more likely to tell people, your potential customers, about their bad experience. This negative publicity means you’re unlikely to ever even meet these potential new customers!


That’s why customer satisfaction is so important. It’s the link between short-term success and long-term growth and prosperity. I’ll help you achieve both.

Home-Grow-Business
Home-Grow-Business

A smile on your customer’s face. That’s what you want.


We know the difference between good and bad service. Everyone does. We experience one or the other every time we purchase a product or engage a service.


We also know, and studies support this, that dissatisfied customers are much more likely to tell people, your potential customers, about their bad experience. This negative publicity means you’re unlikely to ever even meet these potential new customers!


That’s why customer satisfaction is so important. It’s the link between short-term success and long-term growth and prosperity. We’ll help you achieve both.

I Listen

I pay attention to your individual needs

Track Record

A proven track record in helping you improve customer service.

Reliability

You can rely on me to help you breathe a sigh of relief and get on with the important stuff.

Nice to meet you!


 

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Hi, I’m Elsabe, Customer Experience Specialist from Cape Town, South Africa.


My love for Retail and my passion for creating exceptional Customer Experiences are the reasons why I started my own business, Virtually Connected.

I know exactly how to fit in with your business, your day, your team and your priorities. After all, I’ve worked in high-pressure retail for many years, helping companies say to their customers, “See you later!” – knowing very well that those customers WILL return. And even better, so will their friends, colleagues and family.


A proven track record in helping you improve customer service. Your way.

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Problems? Solved. Relationships? Built. Processes? Improved. You can rely on me to help you breathe a sigh of relief and get on with other important stuff.

Even better, I fit around you. I don’t come in with my own pre-set ideas. I listen to you, and what you need, and only then do I help your business find the most efficient way to handle customer service.

I walk the walk to make your life easier. So I’m just a mouse click away.